Privacy policy

Privacy Policy
At Stride Lab Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, create an account, contact us, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Billing address
Shipping address
Payment and order information
Account login details, if you create an account
Any information you provide when contacting customer support, entering a promotion, or signing up for emails
We may also automatically collect certain non-personal or device-related information, such as:

IP address
Browser type
Device type
Access times
Referring website information
Browsing activity on our site
2. How We Use Your Information
We may use your information to:

Process and fulfill your orders
Provide customer service and respond to inquiries
Send order confirmations, shipping updates, and service-related notices
Manage your account
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Send promotional emails, marketing communications, or special offers, where permitted by law
Comply with legal obligations and enforce our store policies
3. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties.

We may share your information with trusted third-party service providers who help us operate our business, such as providers that assist with:

Payment processing
Order fulfillment and delivery
Website hosting
Email communications
Analytics and performance tracking
Customer support
Advertising and marketing services
These service providers are only permitted to use your information as necessary to perform services on our behalf and are expected to protect your information appropriately.

We may also disclose your information if required by law, legal process, or when necessary to protect our rights, property, customers, or business operations. This mirrors the reference page’s treatment of legal disclosures and service-provider sharing.

4. Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, understand site usage, and support certain marketing and advertising functions.

Cookies may help us:

Recognize returning visitors
Save shopping or account preferences
Improve website performance
Measure traffic and engagement
Deliver more relevant content or advertising
Most web browsers accept cookies automatically, but you can usually modify your browser settings to decline or manage cookies. Please note that disabling cookies may affect certain features of our website. The reference policy also explains cookies in this same functional way.

5. Automatically Collected Information
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, domain name, access times, and referring URLs. We use this information to operate the website, analyze performance, maintain security, and improve the user experience.

6. Marketing Emails and Communications
From time to time, we may send you promotional emails, product updates, offers, surveys, or other marketing messages if you have subscribed or if such communications are otherwise permitted.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, returns, warranty requests, or customer service matters. The reference page also separates marketing emails from operational communications and allows unsubscribe by email link.

7. Your Privacy Choices
Depending on where you live, you may have certain privacy rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of eligible personal information
Opt out of certain data disclosures or marketing uses, where applicable
If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.

The reference policy specifically includes deletion rights and an opt-out section tied to applicable laws such as the CCPA.

8. Right to Deletion
Subject to applicable law and certain exceptions, you may request that we delete your personal information.

Please note that we may retain certain information when necessary to:

Complete a transaction or provide a requested service
Comply with legal obligations
Detect, investigate, or prevent fraud or security issues
Enforce our agreements and policies
Maintain records required for legitimate business purposes
The reference page lists these same broad exception categories for deletion requests.

9. Security of Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

The reference page states that it uses SSL encryption for transmitted payment information and also notes that internet security cannot be guaranteed 100%.

10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information. This matches the reference page’s links section.

11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information. The reference page uses the same age threshold.

12. Data Storage
Your information may be stored and processed through third-party hosting, e-commerce, payment, analytics, or customer service platforms that help us operate our business. The reference page also notes that data may be stored on servers provided by third-party hosting vendors.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make updates, we will revise the effective date shown below. Your continued use of the website after any changes become effective constitutes your acceptance of the updated policy. This follows the reference page’s update mechanism.