Refund policy

At ONSNEAK (onsneak.store), every product is designed with intention and crafted to perform. If your purchase does not meet your expectations, we are here to help.

Return Window

You may request a return within 30 days of the delivery date.

Return Eligibility

To qualify for a return, the item must be:

  • Unused, unworn, and in the same condition in which it was received

  • Tried on indoors only — no outdoor wear, dirt, scuffs, or signs of use

  • Returned with all original tags, packaging, and accessories

  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at wy1k0zg52g@outlook.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

  • Photos, if the item arrived damaged or defective

Once your request is approved, we will send you return instructions.

Return Address:
ONSNEAK
9 Lisa Crescent, Bonnyrigg, NSW 2177, Australia

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Worn or used products

  • Items missing tags, boxes, or accessories

  • Gift cards

  • Clearance or "Final Sale" items

  • Customized or personalized products

Damaged or defective items are exempt from this restriction. Please contact us immediately.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (for example, the wrong item was shipped or the item is defective). For international returns, customers are also responsible for any customs or duty fees associated with the return. We recommend using a trackable shipping service with insurance.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at wy1k0zg52g@outlook.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

Size or Style Exchanges

Need a different size or style? Email us at wy1k0zg52g@outlook.com. You are responsible for return shipping on the original item; we cover shipping for the replacement.

Contact

For return-related questions: wy1k0zg52g@outlook.com